Yesterday Kontur.Elba suddenly distinguished itself.
I have two accounts there, an LLC and a sole proprietorship, on different emails but the same phone number (that used to be allowed). On top of that, Diadoc and Extern for the LLC hang off one email. Kontur Bank for the sole proprietorship hangs off the other. And so, some time ago, Elba started pushily offering on login to "merge accounts" into a common, unified, invincible Kontur account. And I usually have no time for that, I just want to log in, do what I need and get out quickly. So every time I politely declined. Figuring that this "merge", if anyone needs it, isn't me, and all I'd get from it is hardship.
And that's pretty much how it turned out. Yesterday I log into Elba to do some work and see that the polite decline option has suddenly disappeared. Got it: you don't want to — we'll make you. Well, I logged in, what else could I do. And instantly a complete and irreversible merge happened: they replaced the sole proprietorship's email with the LLC's, trampling all uniqueness checks. So now you can log into the sole proprietorship with the LLC's email, and you can't log into the LLC account at all. I tried going into their unified account, added the LLC there via a digital signature, but it won't log me into Elba from there. It just opens the sole proprietorship account and that's it. Such a wonderful merge has come to pass.
And on the first of the month I usually send out invoices and make certificates of completion. Plus there's a letter from the tax service to answer. And then this. I immediately wrote to every support channel — how am I supposed to work? Some say: change the email in your Kontur account and try again. I changed it, tried, got the same result. Reliable, stable.
In another chat they immediately suggested I write an application for a login change, stamp it and send them a scan. I asked how it happened that you can't handle the obvious account-merge scenario, and I'm the one who has to run around with applications? They answered evasively and couldn't help.
So while I was torturing support in all the chats and by email, almost the whole working day went by. By the end of the day they fixed it, yes. I had to go into the Kontur account and add the sole proprietorship's digital signature (there's a gotcha of its own there, I'll tell you another time), and that finally let them separate the conjoined twin accounts of the sole proprietorship and the LLC. The best vibe surgeons were separating them, the operation lasted almost 5 hours. They managed it by the time I'd even got through to phone support and asked everyone to double-check properly.
But they managed, yes. By the evening I finally generated my documents.
You've probably already guessed what I'm getting at? If you worry that you did something less than perfectly, don't. Here's a nationally known group of companies handling an account merge scenario like this (and it's been going on for several months). So you'll do just fine. And even if not, whatever breaks can be fixed. And as everyone knows, only those who do nothing make no mistakes.